Frequently Asked Questions

Archeus (pronounced ark-e-us) is the name of the vital principle that according to Paracelsians directs and maintains the growth and continuation of living beings. Archeus Psychological Associates, Inc. as a group was disbanded in 2019 in response to the COVID-19 pandemic. The name Archeus is is retained by Dr. Ingram who remains committed to helping you grow, improve and maintain your life.

To enroll for treatment services, you can contact Dr. Ingram for an initial phone consultation or email us an inquiry. During the consultation, I will gather some basic information about you and send you an enrollment email containing our Patient Application and Insurance Verification forms, as well as other information you will need to prepare for your appointment. 

To avoid delays in your treatment, please submit the application and verification forms as soon as possible, and no later than 48 hours prior to your appointment. If we do not receive this information from you at least 48 hours prior to your appointment, we will need to reschedule your appointment until after we have received the information and verified your insurance benefits.

Payment or copayment for service is due at the beginning of each session. For KAP, full payment must be made at the beginning of treatment. For KAP treatment programs you will be given the full cost upfront so there are no unanticipated charges later.

No. You are not required to pay for services with your credit card, except in the instance indicated below. I accept credit card payments as a convenience to our patients. You may pay for services by cash, Zelle, check, credit card, debit card HSA or FSA card.

As insurance against non-payment for services, I require all patients to maintain a valid credit card number on file. Should you accrue a balance that you have not made arrangements to pay we will charge your credit card the outstanding balance. This may include not paying for services at the time of treatment, cancellations, no-show charges and any balances due to insurance non-payments after treatment ends.

I have found that allowing an account to accrue a large balance interferes with treatment and can have a detrimental impact on my ability to help you. If you are uncomfortable with this policy, I understand. In this case, you may want to find a provider who has a policy that is more acceptable to you.

If you provide 24 hours or less notice that you will be canceling, or simply do not show for the appointment, you are responsible for the standard fee (insurance fee if using insurance).

You can avoid a cancellation fee if we are able to reschedule your appointment to another time during the same week. Rescheduling is subject to your therapist's schedule availability.

You are never charged if I must cancel an appointment.

Canceling two appointments consecutively or excessive cancellations (2 or more a month) may result in your regular appointment time being reassigned.

I accept many HMO and PPO plans. For specific insurance information click here. You should always verify your mental heath benefits coverage before you seek treatment, in order to avoid unnecessary expenses.

I accept most PPO plans. If I am out-of-network with your PPO plan, you may pay more out of pocket than you would in-network. We will submit the claims for you whenever possible saving you the hassle of submitting them yourself. You should always verify your mental heath benefits coverage before you seek treatment to avoid unnecessary expenses.

Your Patient Portal account allows you to log into our EHR software to view your scheduled appointments, change demographic data such as your address and insurance information, view documents related to your treatment, send secure email messages and take testing measures which may be assigned as part of your treatment.

To sign up, you will receive an email containing a link and instructing you to create an account. It is important that you do so as soon as possible as the link will expire in 24 hours. If you fail to do so, we will need to issue a new link. If testing measures are assigned to you, you will receive an email 48 hours prior to your appointment to log in an complete them. Please do so BEFORE your appointment. For convenience you can complete the measures on your computer, iPad or mobile phone.

A request for records MUST be accompanied by a release of information signed by the patient or the patient’s legal representative. You can download the Release of Information form here.

The completed form may be mailed via postal mail to the address below.

I will not respond to or discuss any request that is not accompanied by a release of information. Please note I do not accept telephone calls and emails related to records requests and I do not have a FAX.

All correspondence must be in writing via postal mail to:

Archeus Psychological Associates
3939 Atlantic Avenue, Suite 102
Long Beach, CA 90807